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Personal informations

Terms of use

Please read these Terms of Use carefully.
When you sign up for our basket delivery service, you agree to the following terms and conditions. These terms and conditions may be modified by Jardin des Anges without your consent or notification.

Payment Terms
To set up your account, you need to indicate a payment method.
You will be billed the day before your delivery.

All purchases must be paid for by pre-authorized bank transfer, pre-authorized credit card payment (Visa or MasterCard only), Jardin des Anges gift certificate or cheque. Payments by cheque are accepted only to reload your Jardin des Anges account and must be made in advance.

It is your responsibility to inform us of any change in payment method, card number or card expiry date. For those paying by cheque, Jardin des Anges reserves the right to require identification at its discretion, in order to prevent fraud and verify identity.

If your cheque is returned for insufficient funds, any fees incurred by Jardin des Anges will be billed to you.

Personal Information
When you agree to sign up for our organic basket delivery service, you agree to provide all of the information needed for Jardin des Anges to create and manage your account. Required fields are marked with an asterisk on the sign-up form.

Our Policies

You can sign up online or by phone.

Basket Contents
The contents of your basket vary week to week, depending on the season. Contents are posted on the website after 7 p.m. every Friday. You will receive an email to let you know when next week's products and specials are available. If you do not receive delivery reminder emails or circulars, please contact us.

Reasonable Delivery Times
Barring exceptional circumstances, deliveries are made before 6 p.m. If you do not receive your order on the scheduled delivery date or if your products are missing or not as expected, please notify us within 24 hours.

Account Changes
Any changes to your account must be made through our website. If you need help with our online system, please call us.

Order Changes
Any changes to your order must be made before the cutoff time indicated. Unfortunately we can't make changes to your delivery after the cutoff. Cancellations must be made at least 48 hours before your delivery day. If you try to make changes after the cutoff and the website accepts them, that does not necessarily mean they will be properly recorded. We disclaim all responsibility for the consequences of late changes.

Delivery Day
We deliver Tuesday through Friday. We reserve the right to change your delivery day at any time with seven days' notice. Notice will be sent through our website.

There is no commitment with Jardin des Anges. If you want to cancel your account, you do so through our website or you can call us. All cancellations must be made before the cutoff set for your delivery day (or at least 48 hours prior).

Delivery Location
You don't have to be home when we deliver your basket. Just tell us a safe place to leave your order. We ask that you leave a cooler with a bag of ice or a blanket depending on outside temperatures. If you do not leave a cooler and your products freeze or wilt, we will not be held responsible and we will not apply any credit for damaged items. We are not responsible for stolen items. If you are worried about theft, we suggest using a cooler that locks. Since your basket becomes your property as soon it is delivered, it is your responsibility. You assume the risk of loss unless such loss is due to the intentional actions or negligence of Jardin des Anges or our employees.

Delivery Area
We deliver throughout greater Montreal. We reserve the right not to deliver to a given location. Deliveries made to offices and buildings may be left with the building manager or another designated person. We do not deliver to post offices or PO boxes. You must have a street address. We do not deliver in alleys.

Billing Issues
If you ever notice any billing issues, please call or write us and we will correct the problem as soon as possible.

Minimum Order
The minimum order amount is $30.00 before taxes and fees.

We will return all emails within 48 hours.

If you decide to give us a key so that our drivers can leave your basket in a secure location, Jardin des Anges cannot be held responsible for the loss or theft of such key. In addition, Jardin des Anges cannot be held responsible for any criminal act, accident or unforeseen action ensuing from the theft or loss of a key from our company. If your key has been lost or stolen, you will be notified by email and by phone so that you can take the appropriate security measures. If you mail us a key or if you want us to return your key by mail, we are not responsible for any loss or damage by Canada Post.

Messages to Drivers
Delivery drivers are not responsible for returning messages to the office. Drivers are instructed to return any order the customer refuses to our warehouse. This does not mean that you will not be billed for the order.

Product Guarantee
Products: We guarantee that the products delivered to you are fresh, top quality and certified organic.

Buying from Jardin des Anges
Failing to adhere to these terms and conditions or abusing the privileges that come with membership may lead to account termination or withdrawal of certain privileges. Your status must be active at the time when you want to place an order.

Change of Address
Please inform Customer Service of any change in your address, email address, phone number or company name so we can keep our records up to date.

We are not responsible for content provided by third parties. We are under no obligation to verify the information included or to modify any content provided by third parties. We can neither endorse, represent nor guarantee the truthfulness, accuracy or reliability of details provided by third parties.

Service Agreement
Welcome to Jardin des Anges. Please read this agreement and notice before signing up with Jardin des Anges. This agreement (contract) is between you and Jardin des Anges; it states the terms and conditions under which you can use the site and receive products and services from Jardin des Anges. Your use of Jardin des Anges, the website or Jardin des Anges deliveries constitutes your acceptance of the terms and conditions in this agreement. If you disagree with any of the terms and conditions, please do not use or Jardin des Anges for your organic basket delivery.

This site and all the material, text, code, content, software, videos, music, sounds, graphics, photographs, illustrations, drawings, names, logos, trademarks, file formats, systems and links contained in it or related to it (collectively, the "Content") are protected by trademark law and other intellectual property rights that belong to us or our licensors. Anyone who accesses this site is permitted to view a portion of it. However, the Content may not be used or reproduced in whole or in part for any other purpose, including or in relation to another site, for publication or for direct marketing purposes. Furthermore, all links to this site must be mentioned and approved by us before being created or reproduced.

No Warranty
Notwithstanding the fact that our site is equipped with the latest security measures, our site and its Content are provided "as is" and with no warranty whatsoever, express or implied, to the full extent permitted by law. We disclaim all responsibility for the functionalities contained in this site. We make no warranty that the site will be compatible with your computer equipment nor that the site and its server will be free of errors, viruses, worms or Trojan horses, and we will not be liable for any damage you may suffer due to such destructive elements.

Limitation of Liability
You acknowledge that you use this site and its Content at your own risk.
Except for the liability that we cannot by law limit or exclude, in no event will we be liable toward you or any third party for damages, whether direct, indirect or consequential (including lost profits), or any other damage of any nature whether based on warranty, contract, tort (including negligence) or other legal theory. The law may not allow the limitation or exclusion of liability for certain damages. Accordingly, this limitation or exclusion may not apply to you in full.

Licence and Ownership
All site content, design, text, graphics and interfaces, site collections, selection and arrangement of all software are the property of Jardin des Anges, or used under licence by Jardin des Anges. Consent is granted to display, copy electronically and, in difficult locations, print parts of this site in order to sign up for Jardin des Anges. Any other use of the documents presented on this site, including their modification, distribution or reproduction for purposes other than those stated above, without the prior written consent of Jardin des Anges, is strictly prohibited.

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